[Rida]

source: http://www.dslreports.com/shownews/75YearO...st-Office-88272


75-Year-Old Woman Takes Hammer to Comcast Office
'What the hell, I'm 75!' says woman...
75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep's keyboard, monitor and telephone. "Have I got your attention now?" asked the woman, who was arrested for disorderly conduct after her not so Comcastic experience.


Shaw's problems with Comcast started when she wanted to upgrade her service. After missing an all-day service appointment, Comcast showed up two days later but left the job unfinished and the family unable to make outgoing calls. After several calls, a visit to Comcast and complaints to the local regulators, their service stopped working altogether. So Mona took a trip:

"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Mona said. "I figured, 'Hey my telephone is screwed up, so is yours.'". . . "It's totally not like me to do stuff like this," she said. "But it is so irresponsible and so disrespectful [what they did]. I can't think of any company reacting that way. It's like they got you in their clutches and they'll do what they damn well please."

Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." Comcast's suggestion here is that this woman's level of frustration is an isolated incident, when that's clearly not the case. Missed all day appointments in particular are a nasty sticking point Comcast was supposed to be working to resolve.

[hijabihoodlum]

personally, i kinda love when 75 year old women/men do outrageous things like this.

[shadha]

article: "Have I got your attention now?" asked the woman, who was arrested for disorderly conduct after her not so Comcastic experience.

AHAHAHAHAHAHAHAHAHAHA!!!

article: "I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Mona said. "I figured, 'Hey my telephone is screwed up, so is yours.'"

AAAAAHAHHAHAHAHHAHAHAHAHAHA!

I want to meet her.


shadha-

[IbnMardhiyah]

She can afford to do stuff like that because of her advanced age.

Most other people can't.

[fatima]

hahahaha i would have loved to see that.

i dont blame her though...comcast is one of the most incompetant and frustrating companies to deal with

[psychoteddybear]

LOL NICE!

[PhDGirl]

That would have been hilarious to see. The cable companies are frustrating with which to deal.

[shadha]

Ibn: She can afford to do stuff like that because of her advanced age.
Most other people can't.

That's true. The elders get away with a lot of crap. We were at an amusement park once and four of us wanted to go on a ride- two person per cart. We all wanted to go on together. So two of us stood in one line, the other two stood in the other. We let several people go ahead of us just so that we could all go on together. Our turn was going to be next, just when an old guy and his young grandkid go and jump out the line and jump into one of our carts. I was like, "OH HELL NO!!! GRAMPS JUST CUT THE LINE! EXCUSE ME! GRANDPA CUT THE LINE!" I was yelling excuse me and snapping my fingers to get the attention of the ride attendants, but the guy next to me [who the old man actually cut] was like, "It's oki. Don't worry about it, it's oki". I was really ticked off though, because he knew his age would excuse his behavior. It's just like-- that's the type of sneaky behavior you choose to teach your grandchild? That is so shady it doesn't even have a shadow.

I admit, I was mean muggin him when he got off the ride and when I finally got off the ride and spotted him again, I was mean muggin him again.


shadha-