[jinnzaman]

Leadership is an amanah (trust). In addition to being accountable to the people, one is ultimately accountable to Allah (subhana wa ta'ala). As leaders, they are obligated to fulfill the rights of the Creator, themselves, their families, and the people.

Mu'awiyah's strategy was the best: when people pulled forward, he would cut them slack. When they tried to get away, he tightened his grip.

You should adopt this approach as well. When the people are inflexible, then be as flexible as you can be without compromising your aqeedah or the commandments in Islam. When the people are flexible, then be strict and encourage them to fulfill the commands of Allah (subhana wa ta'ala).

It requires a balance and extremism is a source of contention and our Ummah is one of moderation.

Remember, the characteristic for which the Sahabah (radhi allahu anhum) were most praised in the Qur'an was for being gentle with the believers and being firm with the kuffar (disbelievers who were hostile to Islam as opposed to simply being non-believers).

Basically, if anyone follows the Sunnah of the Prophet (sallahu alayhi wa sallam) and the Sahabah (radhi allahu anhum), their organizations will be a success.